Contact Us
1. Email Us
Email is our most responsive channel for detailed inquiries, such as order issues, product questions, or return requests. Our team reviews messages daily and aims to get back to you within 2 business days.
- General Inquiries & Support: support@GreysDiningRoom.com
- What to include in your email (to help us assist you faster!):
- Your full name
- Order number (if your question is about a purchase)
- Product name (e.g., “12oz Ceramic Mug – White” or “20oz Insulated Tumbler”)
- Clear description of your question or concern
2. Call Us
For urgent matters—like last-minute order changes or help with a missing package—feel free to call our team. We’re available to take calls during U.S. Central Time (CT) business hours: Monday–Friday, 9:00 AM – 5:00 PM (excluding U.S. federal holidays like Christmas, Thanksgiving, and Independence Day).
- Phone Number: 13107223707
- If you reach our voicemail: Leave your name, phone number, order number (if applicable), and a brief message—we’ll call you back within the same business day.
3. Visit or Mail Us
If you prefer to send a written inquiry or need to return a product (please note: always get a Return Authorization first before mailing returns—see our Return Policy for details), you can reach us at our physical address in Aberdeen, Mississippi.
- Physical & Mailing Address:
GreysDiningRoom (Operated by Holliday Katina)
210 S. Meridian St.
Aberdeen, MS 39730
United States
- Note: We do not offer in-person shopping at this location—this address is for administrative purposes and return processing only.
4. What to Expect After Contacting Us
- Response Times:
- Email: 2 business days (faster during non-peak seasons; may take up to 3 days during holidays or busy shopping periods like Black Friday).
- Phone: Immediate assistance during business hours; voicemail callbacks within 1 business day.
- Mail: 5–7 business days (due to delivery and processing time).
- Helpful Tips:
- Have your order number ready (found in your confirmation email) if your question is about a purchase—it helps us pull up your details quickly.
- For product-related questions (e.g., “Is this insulated cup dishwasher-safe?”), include the product name or link to help us provide accurate answers.