Shipping policy
1. Shipping Coverage
Currently, we offer shipping exclusively within the United States. We do not ship to international addresses, U.S. territories (e.g., Puerto Rico, Guam), or P.O. boxes at this time. All orders are fulfilled from our operational location:
GreysDiningRoom (Operated by Holliday Katina)
210 S. Meridian St., Aberdeen, MS 39730, United States
2. Order Processing Time
After you place an order, we typically process it within 1–3 business days (excluding weekends and U.S. federal holidays, such as Christmas, Thanksgiving, and Independence Day). Processing time may be extended slightly during peak seasons (e.g., holiday shopping periods) or for custom-ordered items—we will notify you via email if there is a delay.
3. Shipping Costs
Shipping fees are calculated at checkout based on three factors:
- Your shipping address (distance from our Aberdeen, MS location)
- Order weight (insulated cups may add slight weight compared to ceramic cups)
- Selected shipping method (standard or expedited, where available)
We occasionally offer free shipping promotions (e.g., on orders over a specified amount). Eligibility for these promotions will be clearly marked on our website, and they apply only to standard shipping within the U.S.
4. Delivery Timeframes
Once your order ships, delivery times depend on the shipping method you choose:
- Standard Shipping: 3–7 business days from the date of shipment (via trusted carriers like USPS or UPS).
- Expedited Shipping: 2–3 business days from the date of shipment (available for an additional fee, where applicable).
Please note: Delivery times are estimates, not guarantees. Delays may occur due to carrier disruptions (e.g., weather, high volume), incorrect address information, or customs holds (though we do not ship internationally).
5. Address Requirements
To avoid delivery issues:
- Provide a complete, accurate physical address (no P.O. boxes) with a valid street name, house number, city, state, and ZIP code (e.g., 210 S. Meridian St., Aberdeen, MS 39730).
- Double-check your address before placing an order—GreysDiningRoom is not responsible for lost, delayed, or returned shipments due to incorrect or incomplete address details.
- If you need to update your address after ordering, contact us immediately at support@GreysDiningRoom.com or call 13107223707. We can only modify addresses if your order has not yet shipped.
6. Shipment Tracking
Once your order ships, we will send a confirmation email to the address you provided at checkout. This email includes a tracking number and a link to the carrier’s website, where you can monitor your package’s status (e.g., “In Transit,” “Out for Delivery,” “Delivered”).
If you do not receive a tracking email within 4 business days of placing your order, or if tracking information shows no updates for 3+ days, please contact us at support@GreysDiningRoom.com.
7. Damaged or Lost Shipments
We take care to package your insulated and ceramic cups securely (with padding to prevent breaks). However, if your package arrives damaged, or if it is marked “Delivered” but cannot be found:
- For damaged items: Email us at support@GreysDiningRoom.com within 48 hours of delivery, including photos of the damaged product, packaging, and the shipping label.
- For lost “Delivered” packages: First check with neighbors, building management, or your carrier (they may have left it in a safe spot). If you still cannot locate it, contact us within 3 days of the “Delivered” status—we will work with the carrier to investigate.
We reserve the right to require additional information (e.g., order number, photos) to process claims.
8. Questions or Concerns
If you have any questions about shipping—whether about an existing order, delivery times, or fees—please reach out to our team:
- Email: support@GreysDiningRoom.com
- Phone: 13107223707
- Mailing Address: 210 S. Meridian St., Aberdeen, MS 39730, United States
We respond to shipping inquiries within 2 business days.