Return policy

1. Eligibility & Return Window​
You may initiate a return or exchange within 30 days of the delivery date (as confirmed by your shipping tracking information). To be eligible:​
  • Insulated cups and ceramic cups must be unused, unwashed, and in their original packaging (including all tags, protective sleeves, or 附赠 accessories like lids for insulated cups).​
  • Products must show no signs of damage, wear, or modification (e.g., scratches on ceramic surfaces, dents in stainless steel, or removed branding).​
  • Custom-engraved or personalized cups are non-returnable unless the customization contains a mistake made by GreysDiningRoom.​
2. How to Initiate a Return​
To start a return, follow these steps:​
  1. Contact Our Team First: Do not ship items back without prior approval. Email us at support@GreysDiningRoom.com with:​
  • Your order number (found in your confirmation email or order history).​
  • The name of the product(s) you want to return (e.g., “16oz Stainless Steel Insulated Tumbler – Black”).​
  • Reason for return (e.g., “wrong size,” “changed mind,” “defective”).​
  • Photos of the product and packaging (required for defective items or shipping damage).​
  1. Receive Return Authorization: We will review your request within 2 business days. If approved, you’ll get a Return Authorization (RA) Number and a pre-addressed return label (for U.S. orders only). Write the RA Number clearly on the outside of your return package—packages without an RA Number will be rejected.​
3. Return Shipping​
  • Who Covers the Cost?:​
  • If you’re returning an item due to a GreysDiningRoom error (e.g., wrong product sent, defective item), we will provide a free pre-paid return label and cover all shipping costs.​
  • If you’re returning an item for personal reasons (e.g., changed mind, ordered the wrong color), you will be responsible for all return shipping fees. These fees are non-refundable, even if you receive a refund for the product.​
  • Where to Ship:​
Send your packaged item (with RA Number) to:​
GreysDiningRoom (Attn: Returns – [Your RA Number])​
210 S. Meridian St., Aberdeen, MS 39730, United States​
  • Shipping Tips:​
Use a trackable shipping method (e.g., USPS, UPS) and keep the tracking number—GreysDiningRoom is not liable for lost or damaged packages during return shipping. We recommend insuring high-value orders (e.g., premium ceramic sets) to protect against loss.​
4. Inspection & Refund/Exchange Process​
  • Inspection Period: Once we receive your return (typically 3–5 business days after you ship it), our team will inspect the product to confirm it meets eligibility requirements.​
  • Refunds: If approved, refunds will be issued to your original payment method within 7–10 business days of inspection. Please note:​
  • Original shipping costs (from your initial order) are non-refundable unless the return is due to our error.​
  • It may take an additional 2–3 business days for your bank or credit card provider to process the refund into your account.​
  • Exchanges: If you requested an exchange (e.g., swapping a ceramic cup for a different color), we will ship the new item within 1–3 business days of approving your return. You will not be charged extra for the new item (unless the replacement has a higher price, in which case we will contact you for additional payment).​
5. Exceptions & Special Cases​
  • Damaged in Transit: If your order arrives damaged, contact us at support@GreysDiningRoom.com within 48 hours of delivery (with photos of the product, packaging, and shipping label). We will send a replacement or issue a full refund—no return required.​
  • Missing Items: If your order is missing a product, email us within 3 days of delivery with your order number. We will either ship the missing item for free or refund its cost.​
  • Expired Return Window: Requests made after the 30-day return window will not be accepted, unless we approve an extension due to extenuating circumstances (e.g., medical emergencies).​
6. Contact Us for Return Questions​
If you have questions about initiating a return, tracking your return package, or checking the status of a refund, reach out to our team:​
  • Phone: 13107223707​
  • Mailing Address: 210 S. Meridian St., Aberdeen, MS 39730, United States