Privacy policy
1. Information We Collect
We only collect personal information that is necessary to fulfill your orders, communicate with you, and improve our services. The types of data we may gather include:
- Contact Information: Name, email address (e.g., support@GreysDiningRoom.com for our communications), phone number (e.g., 13107223707 if you provide it), and shipping/billing address (e.g., your address for delivering insulated or ceramic cups).
- Order & Payment Details: Order number, product selections (e.g., type of 保温杯 or ceramic cup), payment method information (e.g., credit card details—note: we do not store full credit card numbers; this data is processed securely by third-party payment providers), and transaction history.
- Website Usage Data: Non-personal information such as your device type, browser, IP address, and pages visited on our site (collected via cookies or analytics tools) to understand user behavior and enhance our website’s functionality.
- Voluntary Information: Feedback, survey responses, or questions you send to us (e.g., via email) about our products or services.
2. How We Use Your Information
We use your personal data solely for legitimate business purposes, including:
- Fulfilling Orders: Processing and shipping your purchases (e.g., using your address to deliver insulated cups or ceramic cups, and your email to send order confirmations and tracking updates).
- Communicating with You: Responding to your inquiries (via email at support@GreysDiningRoom.com or phone at 13107223707), sending important updates about your order (e.g., delays, delivery confirmations), and sharing occasional product news or promotions (only if you opt in to receive marketing communications—you can unsubscribe at any time).
- Improving Our Services: Analyzing order trends (e.g., which ceramic cup designs are popular) and website usage data to enhance product offerings, customer experience, and website performance.
- Ensuring Security: Verifying your identity for payment processing, detecting and preventing fraud, and complying with legal requirements (e.g., tax or shipping regulations in the United States).
3. How We Protect Your Information
We take reasonable measures to safeguard your personal data from unauthorized access, disclosure, or misuse:
- Secure Storage: Personal information (e.g., contact and order details) is stored on encrypted servers, and access is limited to authorized GreysDiningRoom staff only.
- Third-Party Security: We work with trusted third-party service providers (e.g., payment processors, shipping carriers) that comply with industry security standards to handle data on our behalf. These providers are prohibited from using your data for any purpose other than fulfilling their services for us.
- Data Minimization: We only retain your personal information for as long as necessary to fulfill the purposes outlined in this policy (e.g., until your order is completed and any return/refund requests are resolved) or as required by law. After that, we securely delete or anonymize your data.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only in the following limited circumstances:
- With Service Providers: To third parties that assist us in operating our business (e.g., payment processors to handle transactions, shipping carriers like USPS to deliver your cups, and email platforms to send order updates). These providers are bound by contracts to protect your data.
- For Legal Reasons: If required by law (e.g., in response to a court order, subpoena, or government request) or to protect our rights, property, or safety (e.g., investigating fraud related to your order).
- With Your Consent: If you explicitly agree to share your information (e.g., if you request a referral to a partner brand).
5. Your Rights Regarding Your Information
You have the right to control your personal data, and we make it easy to exercise these rights:
- Access Your Data: Request a copy of the personal information we hold about you (e.g., your order history or contact details) by emailing us at support@GreysDiningRoom.com.
- Correct Inaccuracies: Ask us to update or correct any incorrect information (e.g., a wrong shipping address) by contacting our team.
- Opt Out of Marketing: Unsubscribe from marketing emails by clicking the “unsubscribe” link at the bottom of any promotional email, or by emailing us to request removal from our marketing list.
- Request Deletion: Ask us to delete your personal information (where legally permitted) by emailing support@GreysDiningRoom.com. Note: We may need to retain some data (e.g., transaction records) to comply with legal obligations.
6. Cookies & Website Tracking
Our website uses cookies (small text files stored on your device) to enhance your browsing experience. Cookies help us remember your preferences (e.g., language) and track website usage. You can disable cookies in your browser settings, but this may limit some features of our website (e.g., saving your cart items). We do not use cookies to collect sensitive personal information without your consent.
7. Children’s Privacy
GreysDiningRoom’s products and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected data from a child under 13, we will promptly delete it. Parents or guardians who believe their child has shared information with us can contact us at support@GreysDiningRoom.com to request deletion.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. When we make changes, we will post the updated policy on our website and revise the “last updated” date at the top. Your continued use of our services after the update constitutes acceptance of the new policy. We encourage you to review this policy periodically.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
- Email: support@GreysDiningRoom.com
- Phone: 13107223707
- Mailing Address: GreysDiningRoom (Attn: Privacy Team), 210 S. Meridian St., Aberdeen, MS 39730, United States